OFE It Solution – License & Warranty Policy

1. License Warranty Policy

• (1.1) Each license comes with a specifically defined warranty period specified at the time of purchase.

• (1.2) If any license encounters issues within its designated warranty period, appropriate actions will be taken. The warranty will be honored provided the issue stems from the license itself.

• (1.3) If a genuine issue with the license is verified within the warranty period, we will provide a complete replacement.

• (1.4) The warranty will not be applicable if the license activation failure is caused by issues related to the buyer’s device or operating system.

2. Other Service Warranty Policy

• (2.1) Each service has a specific warranty period defined individually.

• (2.2) Any issues arising within the warranty period regarding the service will be resolved. However, resolution may be delayed under unavoidable or adverse circumstances.

• (2.3) The warranty will not apply after the expiration of the warranty period or if the issue is rooted in the buyer’s own device.

3. Product Delivery Method

• (3.1) Since our services are purely digital, all products and licenses are delivered strictly via Email.

• (3.2) Buyers are requested to provide a valid and correct email address when placing an order. If an incorrect email address is provided, you must contact us immediately, and this must be done within the standard order processing timeline.

• (3.3) Generally, product delivery takes between 1 to 24 hours. However, under adverse or unexpected circumstances, it may take up to 7 working days.

4. Warranty Support Procedure

• (4.1) If a buyer faces any technical issues during the warranty period, support will be provided remotely. Therefore, having TeamViewer or AnyDesk installed on the buyer’s device is mandatory.

• (4.2) Buyers are strongly requested to thoroughly read the product description and details before placing an order.

• (4.3) No complaints, claims, or comments will be entertained regarding features or expectations outside of what is explicitly mentioned in the product description.

• (4.4) OFE It Solution holds no liability or obligation to provide any support or service once the warranty period has expired.

5. Suspension of Services

• (5.1) We reserve the right to terminate, suspend, or block any user’s service at any time if they violate the terms of fair and proper usage of our services.

• (5.2) If a service is suspended due to a violation of our terms, no refunds will be issued to the user.

6. Payment Policy

• (6.1) No additional charges will apply for bKash Online Gateway payments.

• (6.2) No additional fees will apply for Manual Bank Payments.

• (6.3) For Manual Mobile Banking payments, the operator’s standard cash-out/transaction charges must be added by the buyer. The rates are as follows:

  • bKash: 1.85%

  • Nagad: 1.50%

  • Rocket: 1.60%

  • Upay: 1.00%

  • CellFin: 0%

Disclaimer:

OFE IT Solution is not an official reseller or partner of any software or service provider. All products are purchased through unofficial/third-party channels and resold to customers at affordable rates. OFE IT Solution reserves the right to change, modify, or update any information or terms at any time without prior notice.

Important Notice: By placing an order, you acknowledge that you agree to all the terms and conditions mentioned above. Any claims or objections outside of these specified terms will not be legally or contractually acceptable.